Customer Cases
Pablo has worked with several customers and successful (or less so…) client-cases can be obtained upon request. Hopefully these cases will demonstrate Pablo’s abilities to deliver qualitative services for your organization.
Customer Review
“The team delivered on target and over all expectations. The work went smoothly and quickly, and a fully operational company was in place on July 1st, which was the goal to achieve. Building a business from scratch is no easy task, especially not under such a big tight schedule as we had”, says Ylva Hambraeus Björling, CEO Apotekens Service AB (currently eHälsomyndigheten).
Apotekens Service AB
Pablo was part of a consulting team that assisted the CEO at Apotekens Service AB to build up a new company that provided infrastructure services to the Swedish pharmacy market after liberalization. At start, only the board of directors was operative and the goal was to get everything ready in 5 months. Among other tasks Pablo was responsible for deciding on the overall organizational structure, recruiting people and describing the processes to follow.
TeliaSonera AB
Aponordic and Pablo have worked tightly with Telia to among other things improve delivery of B2B solutions, investment management control and customer order processes. The purpose of these projects was to build a World Class Customer Service for the client’s Business Customers. The aim was to keep and fulfil customer promises with the result of increased customer satisfaction. Pablo was responsible for defining processes and the internal roles and responsibilities for managing customer solutions end-to-end.
Other References
Skandinaviska Enskilda Banken
Alignment of wanted IT position with overall business strategy.
Stockholm School of Economics
Development of IT strategy for executive education programs at IFL.